Rules and FAQs

Here you will find all the essential information you need to ensure an enjoyable, safe, and memorable experience in our venues. This page is designed to help you understand our rules and procedures, answer your frequently asked questions, and ensure a smooth experience.

Q & A

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1. RESERVATION: Is reservation required?

Yes, in order to access In Hyperspace online reservation is mandatory, you can make it by clicking on the following links: BOOK IN VERONA BOOK IN MILAN BOOK IN BOLOGNA On the same page you will be able to find information on rates, promotions and opening hours of the venue. Below you can find a video tutorial on how to make a reservation, even for several people and according to your needs: BOOKING TUTORIAL

Reservations should be made for the actual number of jumpers, even from the same account you can make multiple reservations. Below you can find a video tutorial on how to make a reservation, even for multiple people and according to your needs: BOOKING TUTORIAL

No, you do not need to reserve access to each individual area. With your ticket you have access to all areas of the venue.

If you have any difficulty when booking online, we suggest that you try clearing your browser's cookies and cache. If the problem persists, you can contact us by e-mail and we will be happy to assist you.

Remember to arrive 20 minutes in advance of your session time to best prepare for and fully enjoy your jumping experience at Hyperspace!

With a standard ticket, you have access to all areas of the venue. This includes the trampoline parterre, Ninja Warrior course, interactive walls, Slam Dunk hoops, a Dodgeball court, a dedicated balance development area, and a high-performance trampoline area dedicated to advanced athletes.

Yes, for safety reasons, it is mandatory to wear trampoline socks during all activities. Socks can be purchased at our front desk at a cost of €3.00.

Yes, all participants must sign a waiver before participating in activities. Minors must have the waiver signed by a parent or legal guardian. Download the waiver

All minors under the age of 18 must be accompanied by a parent or legal guardian who assumes responsibility for them. Parents or legal guardians must remain on site during the minors' entire stay.

Hyperspace gift cards can be purchased directly from our venues or through the online process by emailing the venue of interest.

For safety reasons, children under the age of 6 are not allowed in the Jump Area. We have a dedicated area for toddlers to make sure everyone has a safe time.

Yes, admission is free for those who do not access the Jump Arena. We have a lounge area and bar where you can relax and watch others as they jump. For those who wish to enter as a chaperone within the jumping area, you will be able to do so with the purchase of a chaperone ticket and technical trampoline socks.

No, it is not required to register for classes or buy a season ticket to jump. You can buy individual tickets for the open jump.

Yes, for safety reasons, the weight limit for jumping on our trampolines is 120kg.

Yes, we have changing booths and lockers for storing one's belongings.

Currently we do not offer showers for the public. However, we do have changing booths and lockers for storing one's belongings.

We strive to respond to all e-mails within 24-48 hours. Our telephone service, where active, is available during our opening hours. If we do not respond, please email us and we will get back to you as soon as possible.

CONDITIONS FOR ENTRY:

1. Hyperspace is a sports center that requires acceptance of the
Regulations and Terms and Conditions on the website in order to gain
access. At the Box Office or during online ticket booking, you will be asked
to sign a mandatory waiver. For minors, the document must be signed by
the person exercising parental responsibility.
2. Children under the age of 6 can only access an area dedicated to them,
with separate entrance, appropriately prepared for their abilities. Access to
the Jump Arena is prohibited for children under the age of 6, even if
accompanied.
3. The maximum weight allowed for access to the Jump Arena is 120 kg.
4. Access to the Jump Arena and Toddler area is allowed only with
Hyperspace trampoline socks.


SAFETY AND CONDUCT:
Before entering the Jump Arena, you must:
1. Sign the waiver online or at the venue Box Office.
2. Watch carefully the informational and safety videos projected on the
screens in the venue lobby. (Link: [Video 1](https://youtu.be/VgdoeFjTBug),
[Video 2](https://youtu.be/1zJ-d-7uCtw)).
3. Take into consideration the signage and directions provided to evaluate
the sport activity best suited to your athletic training.
4. Remove earrings, necklaces, watches, bracelets, belts, and any other
items that may cause damage to yourself or equipment. Empty your
pockets before entering sports areas.
5. Do not bring food or drink into the sports area.
Hyperspace staff is responsible for supervising and advising: if in doubt
about how to use an equipment or if you do not understand the level of
difficulty, ask a Crew member. He also has the authority to prevent access
or remove those who do not comply with the rules and prohibitions.


ACCESS TO THE TODDLER AREA:
This area is for children under 6 years of age only, accompanied by a
parent. Parents may not use the facilities in this area.


SAFE USE OF DIFFERENT AREAS:
Hyperspace offers different areas with different activities. Each area has its
own specific rules and indicated degree of difficulty. Before using any
equipment, please read the relevant rules carefully.
RULES FOR THE JUMP ARENA


RULES FOR ACCESS AND SAFE USE OF THE FIRST SPORT AREA:
This area is reserved in exclusive terms for children under the age of 6,
accompanied by a parent or in the presence of a dedicated instructor
(Bologna), max 50kg.
Parents are not allowed to use the facilities in this area. Children under the
age of 6 are not allowed to enter the Jump Arena under any
circumstances, and children over the age of 6 are not allowed to enter the
Primo Sport area. In case of need, ask a Crew member for support.


RULES FOR THE SAFE USE OF THE WARM-UP AREA, OPEN JUMP AND
DODGEBALL COURT:
Degree of difficulty *, degree of athletic training: beginner, recommended
age +6, max 120kg.
The rule of one jumper per trampoline or pathway applies. On all
trampolines you must always jump with two feet in the center of the
trampoline and do not jump or land on the pads, it is also forbidden to run
throughout the facility and jump from one trampoline to another when
they are occupied. Perform only jumps or exercises that you feel you can
perform safely; do not perform flips, double jumps or dangerous jumps; do
not perform evolutions that are beyond your abilities. No blows to the
head, face or neck are allowed on the Dodgeball court.


RULES FOR THE SAFE USE OF AIRBAGS:
Degree of difficulty *-*** (depends on starting equipment). Before jumping
check that no one is in your path and that there are no jumpers on the
airbag.
For your safety, land on your back or in a sitting position with your legs
stretched out in front of you. It is strongly recommended that you bring
your arms to your chest when landing.
It is dangerous therefore prohibited to: dive headfirst, land on your feet,
bend your knees during landing, land on your knees or with legs or arms
under your body.


RULES FOR THE SAFE USE OF THE BALANCE AREA:
Degree of difficulty *, degree of athletic training: beginner, recommended
age +6. One jumper per equipment rule applies. Before testing yourself in
the Balance area, check that no one is in your path and that there are no
stationary jumpers on the foam pit/airbag. Perform only exercises that you
feel you can do safely; do not perform activities that are beyond your
abilities. Never dive into the foam pit/airbag tank headfirst; in case of a fall,
it is strongly advised to bring your arms to your chest.. If you feel unsafe,
ask a Crew member for support.


RULES FOR SAFE USE OF BATTLE BEAM:
Degree of difficulty **, degree of athletic training: beginner, recommended
age +8. Only two jumpers can challenge each other at a time. Before
challenging your friends, check for stationary jumpers on the foam
pit/airbag. Perform only movements that you feel you can do safely; do not
perform activities that are beyond your abilities. Never dive into the foam
pit/airbag tank headfirst. Blows to the head, face or neck are not allowed.
The purpose is to hit the opponent to throw him off balance: you must not
hit with excessive force or trick him with tripping. The opponent may only
be hit with the indicated implement and not by kicking or pushing.


RULES FOR THE SAFE USE OF THE SLAM DUNK AREA:
Degree of difficulty **, degree of athletic training: beginner, recommended
age +8, max 120kg.
The “one trampoline, one jumper” rule applies. Before testing yourself
make sure there is no one in your path. Perform only jumps that you feel
you can do safely, do not perform evolutions that are beyond your abilities.
It is forbidden to hang from the hoop. It is recommended that you always
jump vertically while maintaining the proper distance from the basket in
order to avoid hitting it with your head.


RULES FOR THE USE OF THE CLIMBING WALL:
Degree of difficulty **, degree of athletic training: advanced, recommended
age +8. Maintain an appropriate distance from other athletes and a vigilant
demeanor. Do not stand under the wall while others are climbing. Do not
step over the protective nets while climbing. In case of a fall, land on your
feet and cushion the impact by bending your knees.


RULES FOR SAFE USE OF INCLINE TRAMPOLINES AREA: Degree of
difficulty ***, degree of athletic training: advanced, recommended age +12.
The “one trampoline, one jumper!” rule applies. Perform small approach
jumps before jumping on the airbag. Perform only jumps that you feel you
can perform safely, do not perform evolutions that are beyond your ability,
only back or seated landings are allowed. Do not jump or land on the pads.
Before jumping on the airbag check that no one is in your path. Before
jumping make sure you launch into a safe trajectory in the center of the
trampoline: jumping over the edges of the trampoline could cause
accidents.
It is dangerous therefore forbidden to: dive head first, land on your feet,
bend your knees during landing, land on your knees or with your legs
under your body.


RULES FOR THE SAFE USE OF THE TRAPEZE:
Degree of difficulty ***, degree of athletic training: advanced, age allowed
+14. Approach the trapeze calmly, waiting until the station is clear. Do not
use the equipment without a Crew member present. Before taking your
feet off the platform, wait for the signal from the operator who will check
that no one is in your path and that there are no jumpers on the airbag.
Grasp the trapeze bar firmly with your weight back and knees bent, take
your feet off the platform and land lying on your back or in a seated
position. It is strongly recommended to bring your arms to your chest
when landing. Rocking is prohibited. All jumpers are advised to prepare for
the jump by crouching and not in a standing position.
It is dangerous therefore prohibited to: dive headfirst, land standing, bend
the knees during landing, land on the knees or with the legs under the
body and perform evolutions such as flips, somersaults,…


RULES FOR THE SAFE USE OF THE JUMPING PLATFORM:
Degree of difficulty ***, degree of athletic training: advanced,
recommended age +12. Approach the platform calmly, waiting until the
station is clear. Perform only jumps that you feel you can perform safely, do
not perform evolutions that are beyond your ability, only back or seated
landings are allowed. It is strongly recommended that you bring your arms
to your chest when landing. Before jumping on the airbag check that
there is no one in your path.
It is dangerous therefore prohibited to: dive headfirst, land standing, bend
your knees during landing, land on your knees or with your legs under your
body.


RULES FOR THE SAFE USE OF THE ROTATING BEAM:
Degree of difficulty ***, degree of athletic training: advanced,
recommended age +12. The “one trampoline, one jumper!” rule applies. Ask
an operator to use this facility. It is prohibited to activate or use the
equipment without a Crew member present. The activity involves a
sequence of jumping and lowering operations: you jump over the lowest
obstacle and go under the highest obstacle, synchronizing the movement
according to the rotation of the equipment. Face the bar jump frontally. It
is forbidden to hang on the rotating arms and jump from one trampoline
to another. Perform only jumps that you feel you can perform safely; do
not perform evolutions that are beyond your abilities. In case of a fall, it is
strongly recommended to bring your arms to your chest.


RULES FOR SAFE USE OF THE NINJA WARRIOR COURSE:
Degree of difficulty ***, degree of athletic training: advanced,
recommended age +12. One person per lane section rule applies. Jumpers
must use the equipment and adjust their speed of performing the
exercises based on personal ability. Rollers are to be tackled by going
under them. Do not jump or land on the pads.


RULES FOR USING HP (HIGH PERFORMANCE) TRAMPOLINES:
Degree of difficulty ***, degree of athletic training: expert, recommended
age +15, max 100kg
The permitted age for climbing the wall is +15. This area of the Jump Arena
is equipped with sports trampolines with a more responsive trampoline
mat, which allows you to jump higher, and is recommended for more
experienced athletes. The “one trampoline, one jumper” rule applies. It is
mandatory to always jump with two feet in the center of the trampoline
and it is forbidden to perform evolutions above one’s athletic ability.
Jumping or landing on pads and bouncing between adjacent trampolines
is prohibited. Climbing, climbing on the ledge of the Walk Wall and
jumping on the trampolines below is prohibited.
…. AND SOME PROHIBITIONS!


● It is dangerous and therefore forbidden to jump two on the same
trampoline. The “one trampoline, one jumper” rule applies!
● It is dangerous and therefore prohibited when using the Airbags:
diving headfirst, landing on your feet, on your knees, bending your
knees during landing, landing on your knees or with your legs under
your body;
● It is dangerous and therefore prohibited to perform flips, double
jumps, dangerous jumps or perform evolutions above one’s athletic
ability and preparation;
● It is dangerous and therefore prohibited to jump or dive headfirst,
land headfirst, on the head or neck;
● It is dangerous and therefore prohibited to jump or land on padding;
● It is dangerous and therefore prohibited to land on one foot on
trampoline;
● It is dangerous and therefore prohibited to lie on airbags or
trampolines or to stop and play with pit foam in the landing areas of
jumps;
● It is dangerous and therefore forbidden to run, push or tug;
● It is dangerous and therefore forbidden to hang from safety nets or
hoops;
● It is dangerous and therefore prohibited to chew gum or candy while
jumping.


IMPORTANT:
Do not jump if you have health limitations, recent injuries or are pregnant.
Do not jump if you are under the influence of alcohol or drugs. Do not
perform evolutions or jumps that you are not sure you can do safely: the
trampoline park is a safe place, but acting with good judgment is the
responsibility of the Jumper.
If you have any other questions or clarifications, please do not hesitate to
contact our staff or email your park reference.